FAQs – Heatella

1. How long does shipping take?

Orders are delivered within 3–7 business days after processing.

---

2. When will my order be processed?

All orders are processed within 3 business days after payment confirmation.

---

3. Do you offer free shipping?

Yes, we provide free standard shipping on all orders.

---

4. How can I track my order?

Once your order ships, you’ll receive a tracking number via email.

---

5. What if my order arrives damaged?

If your order arrives damaged, please contact us immediately at Info.heatella@gmail.com and we’ll assist you.

---

6. Can I change or cancel my order after purchase?

Changes or cancellations are only possible before the order is shipped. Please contact us as soon as possible.

---

7. What is your return policy?

We offer a 30-day return policy for unused items in their original condition.

---

8. Is the heated blanket safe to use?

Yes, our heated blankets are designed with safety features for reliable and comfortable use.

---

9. Do you ship internationally?

At the moment, we only ship within the United States.

---

10. How can I contact customer support?

You can reach us anytime at Info.heatella@gmail.com

 Our team responds within 24 hours.